Check-in time is from 3pm to 6pm and check-out time is 11am.
Our concierge will be waiting for you on site to take care of check-in procedures. Please call us if you will be arriving later than the estimated time you entered when making your reservation. There is no check-out procedure, so you can check out at any time before 11:00.
Sorry, we do not. We do not offer this service.
We are sorry, but we do not do this.
Cashless payment is accepted (cash is not accepted). The following payment methods will be accepted on site Credit cards (VISA, JCB, American Express, Diners Club, UnionPay, DISCOVER, JCBpremo)
Yes, you can. However, some activities cannot be added on the day of your visit, so please make your reservation as soon as possible.
Yes, you can. However, please make your reservation as soon as possible because we may not be able to accept your request the day before the event due to food preparation and arrangements.
Cancellation fees for both accommodation and food will be charged from two weeks prior to the event.
The specific cancellation fee rates are as follows
15 days prior to stay: No charge for cancellation
14 days prior to check-in date: 20% of the total charges for accommodation, food, etc.
7 days prior to check-in date: 50% of the total charges for accommodation, food, etc.
3 days prior to check-in date: 80% of the total amount of accommodation, food, etc.
1 day prior to stay: 100% of the total amount of accommodation, food, etc.
On the day of stay: 100% of accommodation, food, etc. and usage fee
In case of no notice: 100% of accommodation, food, etc.
It is possible. The procedure is as follows
1. First, go to the official website of URASHIMA VILLAGE (https://urashimavillage.com/).
2. Click the “RESERVATION” button on the upper right.
3. Click on “Confirm/Change/Cancel Reservation” and you will be asked to log in. Enter your login information to log in and confirm your reservation.
The difference is whether the extra bed is used or not. In the case of the “Visionary” building, please select the “Normal Plan” for 2 to 6 persons, and the “Large Group Plan” for 7 to 8 persons. In the “timeless” building, please select the “Normal Plan” for 2 to 7 persons, or the “Large Group Plan” for 8 to 10 persons. In the “silence” building, please select “Normal Plan” for 2 to 4 persons, and “Large Group Plan” for 5 to 6 persons.
Due to a change in the number of people, there may be a discrepancy between the plan you should choose ([Normal Plan] and [Large Group Plan]). If a change in the number of guests is accompanied by a change in the plan, the plan itself will need to be changed. Therefore, we are very sorry, but you will need to cancel your reservation and make a new one.
No condiments are available in the rooms. Please bring your own.
A "seasoning mini-bottle set (1,100 yen)" is available for purchase in the Lounge & Reception building (1,100 yen) at check-in (set includes salt, pepper, sugar, soy sauce, and olive oil). Please inquire at the time of check-in if you would like a set.
There is a convenience store 10 minutes by car from the hotel, and a supermarket 15 minutes by car.
The sunset at Chichibu-ga-hama beach, a 15-minute drive away, is a very popular spot because of its mirror-like appearance at low tide.
There is an Italian restaurant 5 minutes away by car that is open until 10pm.
The beach is about 1 minute down the stairs from each building where you will be staying. No reservation is required for swimming there. There is a simple foot-washing area at the entrance to the beach. (However, there are no showers on the beach. Please use the showers at the accommodation building.)
About twice a day, at low tide, a sand road appears, but the time of day varies considerably from day to day. Sometimes it happens in the morning and evening, sometimes in the afternoon and sometimes in the middle of the night. This is a natural phenomenon and cannot be described all at once. Therefore, please search for "low tide in Mitoyo City" and check the time of low tide on the day of your stay.
If you book three houses, the maximum number of guests is 23.
No. Pets are not allowed in the buildings.
We provide shampoo, conditioner, body shampoo, and towels.
Smoking is not allowed in the entire building.
We are sorry, but it is not allowed. Due to fire safety regulations and environmental protection, fire is strictly prohibited in the hotel. We regret to inform you that fire is strictly prohibited in our facilities for firefighting and environmental preservation.
We are sorry, but we cannot do this. We can only accommodate the number of guests. In the case of the visionary wing, the maximum number of futons is 8 (6 beds and 2 extra beds); in the timeless wing, the maximum number of futons is 10 (7 beds and 3 extra beds); and in the silence wing, the maximum number of futons is 6 (6 beds and 2 extra beds). The maximum number of beds available is 4 beds and 2 extra beds.
There is a refrigerator with ice trays in the room, so guests can make their own ice. However, it may take some time since the ice trays are not filled with water when you check in. However, if you ask us when you check in, we will provide you with ice from the professional ice maker in the Lounge & Reception building -turtle-. Please feel free to ask.
Yes, we do. Please feel free to use it in your room.